Assistant Facility Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary:
The Assistant Facilities Manager (AFM) will be responsible for the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. The AFM will develop client relationships with key representatives in supporting the client's corporate real estate goals and objectives.

Key Responsibilities:

Relationship Management

• Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction
• Work cross-functionally to support organizational goals

Compliance

• Support compliance with JLL minimum audit and compliance standards in facility management, financial management, and operational policies and procedures
• Meet or exceed site Key Performance Indicators (KPIs); monitor Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions accordingly
• Enforce all Company policies and training requirements regarding safe and efficient operations and work practices
• Implement and monitor hazard control and team safety practices; ensure compliance with local codes, regulations, and JLL operations standards

Teamwork & Collaboration

• Demonstrate strong collaboration and teamwork within the account team by driving the development and implementation of IFM best practices and innovations
• Be proactive and look for continuous improvement opportunities
• Apply emotional intelligence in all interactions

Administrative Functions

• Support work order management for in-house staff and vendors as necessary
• Support facility soft services as needed and directed such as: meeting preparation, conference room reservations, food services, parking, vending, and badging
• Apply excellent customer service, computer, managerial, verbal and written communication skills
• Multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
• Utilize basic knowledge of building systems (mechanical and electrical systems)

Specific Duties:

• Work with the Regional Facility Manager in the development and management of annual operating budgets and monthly variance reporting
• Manage, oversee, and coordinate daily facility management activities such as HVAC, electrical, plumbing, fire/life safety systems, landscaping, exterminating, BMS, etc.
• Coordinate with site staff and contractors to ensure good customer service
• Request proposals, schedule, and inspect all maintenance and repairs from onsite vendors and contractors
• Review proposals for repair and maintenance work in accordance with JLL and client procurement policy and operating budget
• Serve as liaison with vendor partner services
• Assist with innovations and special projects
• Perform tours/inspections of properties
• Establish working relationships with clients and contractors to ensure building services are provided to the satisfaction of building occupants
• Manage the work order process from creation to reporting
• Ensure accuracy of vendor invoices from invoice coding in CMMS system to timely vendor payment
• Create/edit monthly reports for work orders, budgets, initiatives, and projects
• Provide support for client team in escorting guests and vendors
• Travel to multiple sites as needed
• Perform other assigned tasks

Minimum Qualifications:

• High School Diploma or equivalent
• 2+ years of proven work experience managing a commercial facility as a third-party provider, corporate entity, or consultant
• 1+ years of proven people management/supervisory work experience in the facilities management industry
• Experience using Computerized Maintenance Management System (CMMS)
• Strong leadership, customer service, and interpersonal skills with associates, clients, and vendors
• Knowledge of applicable financial and accounting terms and principles as they apply to commercial property management
• Strong client service orientation with the ability to provide information and respond to questions from managers, customers, and vendors
• Ability to comprehend and interpret instructions, correspondence, and memos, and ask clarifying questions to ensure understanding
• Ability to respond to common inquiries or complaints from clients, co-workers, vendors, contractors, and supervision

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.