Guest Service Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Service Ambassador-JLL

What this job involves:

As a Guest Service Ambassador at JLL, you'll be the welcoming face of our client's workplace, creating exceptional first impressions and fostering an environment where everyone feels valued from the moment they arrive. This role is central to our culture of collaboration and inclusivity, as you'll interact with employees, visitors, and vendors daily, ensuring their experience reflects the innovative and optimistic approach we bring to workplace management. You'll manage reception operations with professionalism and warmth, handle administrative tasks that keep the workplace running smoothly, and serve as a trusted resource for building information and services. We embrace more innovative ways of working, and in this role, you'll demonstrate a proactive approach to service delivery-regularly walking the floors to identify and resolve issues before they escalate. By delivering outstanding customer service with executive-level presence and maintaining a polished, welcoming environment, you'll play a vital role in shaping a brighter way for everyone who walks through our doors.

What your day-to-day will look like:

* Deliver exceptional customer service by greeting visitors, employees, and guests with warmth and professionalism, responding to inquiries, and ensuring everyone feels welcome

* Manage visitor access by issuing and tracking security badges, maintaining accurate visitor logs, and ensuring compliance with building security protocols

* Sign for and track incoming packages and mail, maintaining comprehensive records of all deliveries with high attention to detail

* Coordinate parking access and assignments, including issuing parking passes, managing visitor parking requests, and maintaining parking records and databases

* Utilize Excel to track visitor data, generate reports, maintain badge inventories, and support administrative record-keeping for reception operations

* Assist with event planning and coordination, ensuring seamless execution of workplace events and meetings

* Regularly walk the floors to proactively identify and resolve issues, maintaining a visible presence throughout the workplace and addressing concerns in an expedient manner

Required qualifications:

* High school diploma or equivalent required

* 2+ years of customer service, reception, or hospitality experience

* Proficiency in Microsoft Office Suite and workplace technology

* Excellent attention to detail and organizational skills with ability to prioritize tasks while maintaining high level of accuracy

* Strong problem-solving and conflict resolution skills

* Ability to multitask in a fast-paced environment

* Professional demeanor with executive-level presence and ability to interact with senior executives and executive leadership

Preferred qualifications:

* Experience in commercial real estate, corporate office environments, or property management

* Facilities, property management, or workplace experience knowledge

* Proven track record of handling high-volume visitor traffic

* Adaptability, teamwork, and a proactive approach to service delivery

* Commitment to continuous improvement and operational excellence

Location: Atlanta,GA

Schedule: M-F 8-5

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.