Residential Services Operations Manager - 140709

Join the Residential, Retail and Supply Chain Services (RRSS) team at UC San Diego, a dynamic and innovative campus department dedicated to delivering exceptional service to the university community. As a valued RRSS team member, you will be contributing to a broad and complex organization consisting of five key units: Housing, Dining and Hospitality (HDH), Integrated Procure-to-Pay Solutions (IPPS), the UC San Diego Bookstore, Triton Print & Digital Media, and the Early Childhood Education Center (ECEC). With a focus on innovation and customer satisfaction, RRSS aims to inclusively meet the diverse needs of the UC San Diego community while fostering a sense of belonging for our students and staff.

As a member of the HDH team, you will be part of a self-funded unit with over 1,200 staff employees, over 2,000 student employees, and an annual operating budget of $371 million, providing housing and dining services to over 20,000 students, faculty, staff, and their families. At UC San Diego, we believe a job is more than just employment - it's a chance to be part of something meaningful. Along with competitive pay, we offer outstanding benefits, retirement plans, and a supportive environment that encourages both professional development and personal growth. Benefits begin on your first day!

The Residential Services unit in RRSS leads and oversees the planning, development, implementation and success of programs, services, activities and processes for undergraduate students residing in the Upper Division Housing communities including Pepper Canyon and Matthews Apartments, the Rita Atkinson Residences, Pepper Canyon West and Pangea Residence Halls and Apartments. Housing over four thousand students, the Residential Life team is critical to enhancing the student experience and increasing student engagement.

The Residential Services Operations Manager supervises the professional admin support staff for the Residential Life teams who are responsible for overall day-to-day functions related to office administration, program support, policies, procedures and guidelines for fiscal and office matters. This position coordinates the large-scale events and programs for Residential Life, directly supervising the Residential Community Organizer team, which includes the hiring and selection process, comprehensive trainings and providing work direction through weekly meetings and annual evaluations. Assists in managing a portion of the residential program budget. Works independently under general supervision to provide information and interpretation of complex policies, procedures and regulations. Identifies and responds to student and staff needs for programs, services, and operations.

Receives predetermined work assignments that are subject to a moderate level of control and review. Directs subordinates to complete assignments using established guidelines, procedures, and policies. Works on issues of limited scope. Requires full knowledge of own area of functional responsibility.

• Experience working with college students to lead and implement educational cultural and social programs.

• Ability to track budgets and make recommendations for future budget development based on current and projected program needs. Experience with creating and tracking budgets related to operations, programs and events.

• Working knowledge of the organization's processes and procedures, rules and regulations. Demonstrated knowledge of the history and trends in student affairs.

• Experience working in a team environment, remaining attentive to ideas, recognizing responsibilities, and actively participating with others to accomplish assignments and achieve desired goals.

• Strong interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising, and counseling to effectively motivate others. Knowledge and skill in making sound independent judgments, maintaining calm and professional demeanor. Ability to train staff to communicate clearly, courteously and diplomatically.

• Strong service orientation with the ability to effectively manage multiple priorities. Ability to track issues and projects to completion with staff.

• Working knowledge of common organization-specific and other computer application programs including Microsoft Office Suite.

• Skills to evaluate issues and identify resolutions.

• Demonstrated effective interpersonal group and cross-cultural communication and leadership skills.

• Skill in training and providing work direction to student employees with administrative procedures.

• Must be available to work flexible hours including evenings, weekends and holidays.

• Attendance at Move-in & Move-out, Residential Life Team retreats, the Sun God Festival, Triton Day and other campus-based programs as assigned is mandatory.

• Background check required.Mandated Reporter: This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18. It is the responsibility of the Mandated Reporter to ensure that they obtain proper training in order to fulfill their reporting responsibilities as required by the California Child Abuse and Neglect Reporting Act and University policy, and to complete and submit the required reports to the UC San Diego Police Department without delay.