Technical Support Supervisor - Commercial HVAC

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Daikin Applied is hiring a Technical Support Supervisor - Commercial HVAC! In this critical position, he or she will oversee a team of HVAC Technical Service Advisors and assure that they have the resources to perform their jobs in a timely manner. He or She will develop new technical resources to decrease response time and assure the field is as self-sufficient as possible. In addition, this key contributor is responsible for maintaining effective lines of communication throughout the business unit. In addition - they may handle complex HVAC troubleshooting cases from time to time as needed. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

• Provides product or service information to customers and ensures that they receive the best possible service.
• Maintains effective lines of communication between all dimensions of the company
• Maintains a competent, motivated, and well-trained staff to carry out departmental duties
• Provides technical support and product information to customers and employees through referrals and other incoming calls
• Develops technical resources to minimize internal response time
• Performs other related duties as assigned or requested

• Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

• Associates degree or higher - preferably in HVAC or mechanical engineering-related discipline
• 6+ Years of commercial HVAC experience
• Knowledge of commercial HVAC and refrigeration systems
• Proficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel)
• Outstanding relationship management and interpersonal skills

• 2+ Years of people leadership experience
• SalesForce CRM experience
• Bachelor's Degree

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.