Senior Systems Analyst - 140990

A cover letter is optional, but strongly encouraged

DEPARTMENT OVERVIEW

UC San Diego Division of Extended Studies serves as a catalyst for positive change by advancing global access, equity, and social and economic mobility through educational enrichment across the lifespan.

As a fully self-supporting division under UC San Diego Academic Affairs, Extended Studies operates year-round (12 months of active instruction) with a budget of $50 million annually. A team of 260 academic and staff employees and more than 1,200 instructors fulfill the mission of delivering exceptional educational experiences and services that reflect our standing as part of a top-tier globally renowned public research University.

Extended Studies operates in 200,000 square feet of managed space, including a headquarters building with classrooms, training spaces and key administrative offices adjacent to the UC San Diego campus, as well as off-campus classroom facilities in nearby University City. The division maintains a robust online learning platform, operating 24/7 with webcasting and video-conferencing capabilities, while also maintaining a strong web presence with e-commerce operating 24/7. There are over 90,000 enrollment transactions annually, supported by a robust network of representatives, agents, and students. Focused on community engagement and enrichment, the division operates two television stations, UCTV and UCSD-TV, and a variety of public lecture programs, while staying active in federal, state, local, and private research and technical assistance programs and activities.

Extended Studies is also responsible for the management and financial, operational, and programming oversight of UC San Diego Park & Market, a 66,000-square-foot, four-story, multi-purpose office building located in the East Village neighborhood of downtown San Diego. Park & Market supports and hosts a wide variety of civic, community, corporate, and campus events, meetings, conferences, and programs.

POSITION OVERVIEW

The Senior Systems Analyst serves as the Division of Extended Studies' (DES) in-house senior technical authority, applying advanced IT professional concepts and a high degree of specialized knowledge across systems analysis, solution development, application configuration, and business technical support to resolve highly complex, often unprecedented challenges across the division's broad technology ecosystem - including the division's public-facing website, CRM platform (Element451), campus integrations, and custom-built applications and solutions. Working in close collaboration with DES IT and reporting to the Assistant Dean of Finance & Administration, the incumbent leads the remediation of legacy applications, conducting hands-on analysis of current business processes and defining future-state solutions across critical systems and workflows, as well as additional applications identified over time. The incumbent maintains and optimizes configurations across all vended solutions to ensure DES business needs are consistently met, independently recommends and selects appropriate methods, techniques, and evaluation criteria for complex systems challenges, and designs scalable, forward-looking integration frameworks that connect disparate applications into the larger organizational data warehouse systems of the campus.

The role also requires exploration and implementation of creative technical solutions, as well as independently building and implementing integrations across the division's many applications and systems. The incumbent creates and leads internal working groups and committees composed of key stakeholders and subject matter experts to gather comprehensive requirements matrices, defines business needs, and develops solutions frameworks for new and emerging applications. Frequently required to analyze unique problems without established precedent or structure, the incumbent operates with a high degree of autonomy, applies expert-level judgment to complex technical challenges of broad scope, and serves as the division's primary authority on systems analysis, application integration, configuration management, and technical architecture across all DES platforms and solutions.

• In-depth knowledge of various areas of IT. Broad knowledge of the IT environment.

• Advanced skills associated with programming design, modification and implementation. Advanced knowledge of secure software development. Demonstrated ability to create software specifications.

• Demonstrated advanced knowledge, skills and abilities associated with system problem identification and resolution. Knowledge necessary to design, set up, operate and correct malfunctions involving technology systems. Experience in incident response and digital forensics, including data collection, examination and analysis.

• Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.

• Advanced knowledge of business and process analysis functions.. Knowledge of the design, development and application of technology and systems to meet business needs.

• Knowledge of test application code in client server environment.

• Ability to write technical documentation in a clear and concise manner.

• Works independently and as part of a team. Demonstrated problem-solving skills. Ability to learn effectively and meet deadlines. Demonstrated skill leading technical teams, including organizing workflow and scheduling assignments. Ability to work independently on complex technical projects as well as on a team of technical professionals and departmental decision-makers.

• Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent / related functions. Experience in data integration and the specification of data services. Ability to understand and model complex knowledge-intensive processes such as scholarly and research processes.

• Familiarity with logical data design and data mapping or data conversion.

• Demonstrated competency and commitment to equity, diversity and inclusion.

• Familiarity with data quality and governance issues and requirements. Specifically with regard to identity governance and identity data validation.

• Advanced knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software. Advanced knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software. Demonstrated skill at analyzing and preventing security incidents of high complexity. Strong security skills for protecting the operating system, software, data and hardware.

• Demonstrated experience with database administration. Advanced knowledge of database management systems and standards. Knowledge relating to highly complex database system design. Advanced database querying and modeling skills working with moderately complex databases. Knowledge of conceptual database design. Skills necessary to develop procedures and standards relating to database management systems. Skills associated with implementing database enhancements that improve performance and reliability of the system at the software, hardware and operating system level.

• Demonstrated project management skills.

• Technical skill to develop, implement and test disaster recovery functions using backup technologies.

• Employee must be available to work evenings and weekends as needed.
• Must have access to reliable transportation.
• Job offer is contingent upon satisfactory clearance based on Background Check results.