Surgical Financial Counselor - Hybrid - 141162

The Department of Ophthalmology is comprised of 30 faculty physicians and scientists, 10 resident physicians, and 13 (include clinical and research) post-doctoral physicians and scientists and over 150 staff with 6 divisions - Glaucoma, Retina, Cornea & Refractive Surgery, Pediatrics, Oculoplastic, and Neuro-ophthalmology. Clinical services are provided at the Shiley Eye Center, Ratner Eye Center, Perlman Oculoplastic, Hillcrest Eye Center. The Department of Ophthalmology has the largest single outpatient clinic at the University of California, San Diego with over 110,000 visits annually. Additionally, over 5400 surgical cases are performed.

The Department of Ophthalmology is rapidly growing and looking to expand its practice at the Shiley Eye Center and in regional satellites, including possible acquisition of existing practices.

Under general supervision of the Financial Services Supervisor, incumbent serves as the patient financial counselor for all surgical procedures being scheduled for the Department of Ophthalmology. The position will have primary duties and responsibilities to: ensure smooth flow of authorizations; interface with data entry for the authorizations obtained by surgical prior authorization team and be able to perform prior authorization as needed; identify and resolve systemic issues with surgical scheduling as they arise. This position is responsible for facilitating the processing of authorizations associated with orders placed in EPIC. This position works closely with our surgeons, nurse practitioners, Attending physicians, Ophthalmic Technicians and internal department personnel to ensure that all required information has been received and that it is in EPIC.

• Graduation from high school and three years of appropriate experience including one year of supervisory or mentoring experience where applicable; or an equivalent combination of education and experience; and skills, knowledge, and abilities essential to the successful performance of the duties assigned to the position.

• Demonstrated high level, administrative experience in a clinical and academic setting. Demonstrated ability to perform at a high level of proficiency and competency.

• Demonstrated ability to work independently, exercise good judgment, identify problems, interpret policy and recommend solutions.

• Advanced organizational skills to meet many concurrent deadlines on a variety of projects. Must be able to prioritize workload while keeping functions in perspective and to encourage others to work with you to complete projects.

• Demonstrated ability to act on initiative and exercise independent judgment in executing a wide variety of functions and maintaining absolute reliability in handling confidential and sensitive matters.

• Demonstrated ability to meet frequent deadlines and work effectively with diverse groups of people in an environment of frequently changing priorities.

• Extensive knowledge of medical, surgical and anatomical terminology.

• Demonstrated strong organizational skills, including assisting in the development of objectives and policies.

• Excellent communication skills to obtain and impart information via the telephone, electronic mail and in person.

• Ability to work independently, and control own schedule, and produce results.

• Must be a team player who openly develop lines of communication with others.

• Demonstrated skill in software applications, such as word processing and spreadsheet creation.

• Demonstrated ability to maintain confidentiality.

• Demonstrated experience with authorizations for clinic visits and surgeries.

• Experience working with all levels of management.

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.

• Performs other duties as assigned.

• Complies with all policies and standards.

• Complies with the University of California, San Diego Health (UCSDH) Principles of Community.

• This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.Work Location: Shiley Eye Center and Perlman Ocularplastics. Satellite clinics as necessary.