Customer Service Coordinator II- Healthcare Billing Call Center
 Johns Hopkins Medicine | |
vision insurance, paid time off, paid holidays, tuition assistance, 403(b), remote work
| |
 United States, Maryland, Middle River | |
 Sep 23, 2026 | |
Remote
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Job Details
The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization,academically based health system, dedicated to providing the highest quality patient health care in the treatment and prevention of human illness. What Awaits You:
Work Status: Remote, day shift- M-F 8am-4:30pm. Only applicants working from MD, DC, VA, PA, DE or FL will be considered. This is a fast paced inbound call center. Must have the ability to multi task- talk and type while on the phone with patients. Job Summary: Responsibleforrespondingtocustomersrequestsandinquiries,researchesandprovidesresolutionofcustomerservicerelatedissues.Handlesbillinginquiries,verifiesinsuranceinformation, andprovidespatienteducation.Coordinateswithmedicalstafftoensureseamlesspatientcareandaddressescomplaintspromptly.Handlespatientinteractions,schedulesappointments,maintainspatientrecordsandcontributestooverallpatientsatisfactionandoperations. Job Functions:
Qualifications:
High SchoolDiploma/GEDorequivalent (Required) 2+yearsofexperienceincustomersupportcoordination(Required) Navigate rapidly changing situations, from evolving patient needs to technological advancements, by remainingflexible, continuously learning, embracing new challenges, and quickly recovering from setbacks. Salary Range: Minimum $18.87/hour - Maximum $31.15/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. The Hospital reserves the right to modify employee schedules as needed. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers. Apply | |