Environmental Services / Custodial Manager 1

Use your best in class management skills to make a real impact on patient healing.

Sodexo is seeking an Environmental Services Manager 1 for Moses H. Cone Memorial Hospital located in Greensboro, North Carolina overseeing a team of 30 on First Shift. Moses H. Cone Memorial Hospital is the largest and most comprehensive medical center within our five-county region. A leader in compassionate, quality care, our easily accessible 63-acre campus includes a 541-bed teaching hospital and referral center. Moses Cone has state-of-the-art Emergency Department for Adults and Pediatric, Health Heart and Vascular Center with a Women's and Children's addition which recently opened in 2019. This position functions as part of a team reporting to the Director. This role will support floor care projects, payroll, and lead the team in engagement.

Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience. This position will be responsible for customer and client interaction, housekeeping operating levels, on-going training, quality, safety, and the implementation of best practices. Will also be responsible for maintaining regulatory compliance, improved services, timeliness of responses and validation of work quality. Position will require flexibility and strong technical knowledge.

Is this opportunity right for you? We are looking for candidates who:

have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system;
• have experience driving customer service and/or guest satisfaction results in a health care environment is preferred;
• possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
• have experience effectively managing projects within agreed upon timelines;
• are results and safety driven;
• have in-depth knowledge of housekeeping systems and procedures;
• have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
• have 3 years previous custodial / housekeeping or similar management experience, in a hospital, health care experience preferred but not required;
• have strong financial acumen and budget management experience;
• can multi-task and set priorities;
• are proficient with computers and other technology

Learn more about Sodexo's Benefits

Not the job for you?

At Sodexo, we offer Environmental Service/Housekeeping positions in Health Care and Senior Living locations across the United States. Continue your search for ES/Housekeeping jobs.

Working for Sodexo:

Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. Apply today!

Please note:

Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal.

Provides management oversight for Environmental Services non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Sodexo Operating Standards for Environmental Service are in place as required to consistently meet all company, client, and regulatory requirements. Responsible for non-exempt work force planning through effective scheduling, development of daily work flow assignments, training and development, and monitoring for compliance to the plan.
Key Duties
-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory maintenance.
-Provide leadership and direction to non-exempt employees
-Coordinate/conduct employee training
-Administer Human Resource processes (hiring, performance reviews, constructive counseling, prepare work schedules, payroll, etc.)
-Interact with outside vendors
-Ensure Sodexo Operating Standards for Environmental Service are in place and consistently met.
-Develop/implement action plans for improvement in compliance with Sodexo Operating Standards as identified.
-Reviews and maintains assigned areas of the Sodexo/Client budget commitments.

Basic Education Requirement - High School Diploma, GED or equivalent

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.