Accounts Receivable Manager - 141790

DEPARTMENT OVERVIEW:

UC San Diego Division of Extended Studies serves as a catalyst for positive change by advancing global access, equity, and social and economic mobility through educational enrichment across the lifespan.

As a fully self-supporting division under UC San Diego Academic Affairs, Extended Studies operates year-round (12 months of active instruction) with a budget of $50 million annually. A team of 260 academic and staff employees and more than 1,200 instructors fulfill the mission of delivering exceptional educational experiences and services that reflect our standing as part of a top-tier globally renowned public research University.

Extended Studies operates in 200,000 square feet of managed space, including a headquarters building with classrooms, training spaces and key administrative offices adjacent to the UC San Diego campus, as well as off-campus classroom facilities in nearby University City. The division maintains a robust online learning platform, operating 24/7 with webcasting and video-conferencing capabilities, while also maintaining a strong web presence with e-commerce operating 24/7. There are over 90,000 enrollment transactions annually, supported by a robust network of representatives, agents, and students. Focused on community engagement and enrichment, the division operates two television stations, UCTV and UCSD-TV, and a variety of public lecture programs, while staying active in federal, state, local, and private research and technical assistance programs and activities.

Extended Studies is also responsible for the management and financial, operational, and programming oversight of UC San Diego Park & Market, a 66,000-square-foot, four-story, multi-purpose office building located in the East Village neighborhood of downtown San Diego. Park & Market supports and hosts a wide variety of civic, community, corporate, and campus events, meetings, conferences, and programs.

POSITION OVERVIEW:

Oversees Accounts Receivable, Invoicing and Cash Controls for Extension. Supervises the Accounts Receivable team and independently assesses and mitigates risk for all cashiering functions. Works closely with Student Services department to ensure all aspects of student enrollments/payments are aligned and serves as escalation point for complex issues. Analyzes financial data critical to tracking departmental performance/compliance and develops reports to be used by the division and external entities and makes recommendations for leadership. Serves as the divisional liaison with campus on matters related to merchant accounts, cash controls and PCI compliance. Manages and conducts trend analysis on third party enrollments, web enrollments, cash/check/wire/credit card deposits, refunds and recharges. Oversees the aging report and bad debt. Uses skills as a seasoned, experienced financial service professional with a full understanding of industry practices and organizational policies and procedures. Resolves a wide range of issues. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Supervises a team of Financial Services Analysts in the preparation, processing, and reviewing of financial transactions.

• Bachelor's degree in related area and / or equivalent experience / training.

• Thorough knowledge of financial processes, policies and procedures. Demonstrated knowledge of cash, check and credit card enrollments/payments, third party billing and accounts receivable management. Demonstrated experience with bank deposits and account reconciliation.

• Thorough knowledge of financial data management and reporting systems. Demonstrated experience using Oracle Financial Cloud. Demonstrated knowledge of third-party vendor websites such as Chapter 31 Veterans Administration, MyCAA for Military Spouses and WAWF for Military and Government.

• Demonstrated experience providing the full range of supervisor duties including hiring, training, assigning work, motivating staff, and performance management.

• Thorough knowledge and understanding of internal control practices and their impact on protecting University resources. Demonstrated knowledge of cash management controls and PCI compliance.

• Strong proficiency in the use of spreadsheet and database software. Experience using integrated student systems, and ecommerce/shopping cart platforms.

• Ability to function effectively as a member of a team. Experience participating on interdepartmental process improvement teams.

• Strong interpersonal skills, analytical skills, service orientation, active listening, critical thinking, attention to detail, ability to multi-task in a high-volume environment, organizational skills, effective verbal and written communication skills, sound judgment and decision making; ability to develop original ideas to solve problems.

• Ability to adapt to changing priorities.

• Leadership skills to provide guidance, coaching and mentoring to professional and support staff.

• A cover letter is optional, but strongly encouraged.

• This position offers a hybrid work arrangement and requires a minimum of one day onsite per week.

• Must pass a background check.