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Senior Associate, Employee Relations

United States, Arizona, Phoenix
June 23, 2022

At Hello Fresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 17 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The Hello Fresh Group now includes our core brand, Hello Fresh, as well as: Green Chef, Every Plate, Chef's Plate, Factor, and Youfoodz.

Job Description:

As a Senior Associate, Employee Relations, you will play an integral role in the enhancement and scaling of Employee Relations (ER) capability and will work to execute and manage a streamlined ER function within your specified DC location. Reporting to the Employee Relations Manager (ERM), you will partner with local HR leaders to oversee key ER and compliance initiatives aligned to the broader organizational strategy, and work as a trusted advisor providing support and guidance to leaders of all levels. You will serve as the ER subject matter expert in your site and in partnership with your ERM and the broader team will help support over 10,000 associates while working closely with your leadership team to implement a long term strategy for elevating the ER function and capabilities across the organization.

You will:

  • Leverage resources and actively collaborate with HR Leadership and Legal partners to ensure the applicable policies, trainings and risk mitigation strategies are in place to support our company mission and values
  • Conduct thorough in person investigations into employee concerns, some involving complex, high risk investigations including but not limited to allegations of harassment, workplace violence, discrimination, retaliation, employee misconduct and provide recommended actions based on findings
  • Supervise the progress and completion of all corrective actions flowing from internal investigations, including the development and management of an appropriate tracking tool
  • Manage and conduct investigations involving employees on site
  • Respond to internal employee hotline & workflow concerns in partnership with the ERM and local HR leadership
  • Serve as a consultative partner and resource to the HR Business Partner on complex employment situations such as terminations, corrective actions and accommodations
  • Conduct ER risk & compliance assessments for your location, and work with your ERM to implement proactive site specific risk mitigation strategies in partnership with field HR Business Partners
  • Partner with HR Business Partners to oversee implementation of action plans stemming from investigation trends, compliance opportunities and employee engagement surveys in support of enhancing our overall employee engagement and value proposition
  • Proactively identify opportunities for elevation of the ER function and take appropriate partners to implement processes that mitigate risk and improve the employee experience

You are:

  • An excellent communicator, able to present information in a clear and concise manner orally and in writing to ensure others understand ideas; appropriately adapt message, style, and tone to accommodate a variety of audiences
  • Objective, approachable and able to interact effectively with all levels of employees both in person and virtually in a positive and respectful manner
  • Able to maintain the highest level of personal integrity and confidentiality
  • Adaptable and flexible, you are motivated to drive results in a fast-paced environment where change is a constant, and can meet deadlines with a strong sense of urgency and adaptability
  • A people advocate + culture curator: your passion for solving people problems

and dedication to delivering a positive employee experience make you an awesome ambassador for our culture & team

  • You operate and live by our core values, the Hello Fresh DNA: Speed & Agility, Relentless Prioritization, Egoless Environment, Learning Never Stops, and Data-Drivenness

You have:

  • Bachelor's degree, Master's and/or HR Certifications preferred, equivalent specialized HR/Employee Relations experience considered
  • Minimum 3+ years of HR Employee Relations specialized experience preferably in a field operations or distribution environment
  • Experience working in an HR and/or ER function with an hourly workforce
  • Strong knowledge and experience with federal, state and local employment laws including, but not limited to Title VII, ADEA, FLSA
  • Proven investigation experience including interviewing of witnesses, taking notes, and writing investigation summaries
  • Ability to develop processes and manage multiple projects simultaneously
  • Demonstrated ability to communicate with leaders of all levels
  • High level of comfort working autonomously and recommending strategic changes
  • Ability to support rollout of a proactive employee and labor relations strategy focused on building leadership skills to promote employee engagement
  • Attention to detail and excellent interpersonal, problem-solving, listening, verbal and written communication skills
  • Required in person role with intermittent travel to other field locations as needed
  • Bilingual or Multilingual verbal communication skills desired

You'll get:

  • Competitive Salary & 401k company match that vests immediately upon participation
  • Generous parental leave of 16 weeks & PTO policy
  • $0 monthly premium and other flexible health plans
  • 75% discount on your subscription to Hello Fresh (as well as other product initiatives)
  • Snacks, cold brew on tap & monthly catered lunches
  • Company sponsored outings & Employee Resource Groups
  • Collaborative, dynamic work environment within a fast-paced, mission-driven company

About Hello Fresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At Hello Fresh, we embrace diversity and inclusion. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company's commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

To learn more about what it's like working inside Hello Fresh, follow us on Instagram and LinkedIn