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Remote

Software Development Engineer (SDE)

PagerDuty
United States
January 08, 2023
Why We Need You

Do you relish the opportunity to design, build and run mission critical applications? Do you want to get the attention of hundreds of thousands of engineers and technology leaders around the globe 24/7 so they can fix problems? Yes? Then read on to find out more about what makes PagerDuty a great place to be an Engineer!

As a Senior Software Engineer at PagerDuty, you'll be part of a fast-moving, high-performing, and innovative team tackling some of the most interesting problems in the company.

Not sure if you should apply at this point? Whether you're a customer of PagerDuty, curious about the product, heard good things about our culture or never even HEARD about our solution before, we invite you to apply so we can tell you more about us and how you can solve for what's next and build the future of PagerDuty!

Our ENG teams own several pieces of the PagerDuty platform and are hiring aggressively across the board, no matter your background we can help you find a team that's right for you and your career goals.


Key Responsibilities

  • From day one, you'll be designing, coding, testing and shipping backend applications or micro-services, APIs or front-end interfaces that ensure we deliver secure, highly reliable and scalable solutions to our customers.
  • Tell us what we should do! Bring your experience to us and help make essential team and company related decisions that will shape PagerDuty for years to come
  • Since we own and operate what we build, you'll collaborate closely with engineers across teams.
  • With 14,000+ global customers and growing, you'll be solving really interesting technical challenges while helping to scale our product to keep up with demand.
  • Participating in your team's on-call rotation, triaging and addressing production issues as they arise.


Skills and Attributes

  • You have a track record of stepping up and leading successful engineering projects.
  • You've had experience designing & implementing distributed and highly available systems, and have opinions about what works and what doesn't at the team and company level
  • You are comfortable with loosely defined requirements where you exercise your analytical skills to clarify questions, share your approach and collaborate with the rest of the team/ENG organization to build/test elegant solutions.
  • You have a desire to stay ahead of the latest industry trends and technologies, a track record of sharing contributions to the wider engineering community and a commitment to continuous learning.
  • You have experience coaching and mentoring others.
  • You have an understanding of the importance of empathy: you should have an open mind to others - no matter how senior or junior they are.
  • You have a calm, assertive approach to diagnosing and fixing urgent problems.


Minimum Requirements

  • 8+ years of experience designing, building, and operating large systems with scalability, availability, and performance requirements.
  • Development experience working on customer-facing and web-based systems.
  • Development experience with front-end technologies such as react, ember or vue.js.
  • Mastery of at least one web programming framework (e.g. Ruby on Rails, Phoenix/Elixir, Python).
  • Experience working in an agile environment with iterative development and fast feedback.


Preferred Qualifications

  • You have experience with the AWS cloud ecosystem.

PagerDuty is a global company focused on inclusion and employee well-being by building a culture that isn't location specific and gives equal opportunity to everyone-regardless of where you are working.

As a Dutonian, you can expect competitive pay and benefits; structured learning, development, and advancement; immersion in our award-winning company culture; and exceptional colleagues. PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those countries and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for connection in-person and virtually with your fellow Dutonians.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty Offers

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.

Your package may include:



  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Paid volunteer time off - 20 hours per year
  • Bi-annual company-wide hack weeks
  • Mental wellness programs
  • Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays
  • HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge


About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Genentech, Electronic Arts, Cox Automotive, Shopify, Zoom, DoorDash and more.

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities.

PagerDuty is Great Place to Work-certified, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.

Go behind-the-scenes @pagerdutylife on Instagram.


Additional Information
PagerDuty is committed to creating a diverse environment and isan Equal Employment Opportunity (EEO) employer. PagerDuty provides equal employment opportunities to allqualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
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