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United States, North Carolina, Raleigh
|January 03, 2023|
We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes - from anti-money laundering to fraud detection to CECL readiness to lending workflows - empowering our customers by addressing their Enterprise Risk Management needs.
This is an exciting opportunity for someone who is not only a master of their craft, but also shares our commitment to driving a strong company culture by putting their heart and soul into their work every day.
The Support Analyst will be the front line for resolving all incoming customer support requests. They will work closely with the senior support team to address technical issues and improve product usability. The Support Analyst will be accountable for driving the resolution of product issues from start to finish, through a documented process, and ensuring the highest level of customer satisfaction. Our Support Analyst are an asset to the brand and must represent the company in a professional and courteous manner. This person will report to our Support Manager.
What You'll Need:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law.