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Director of Communications

Commonwealth of Massachusetts: Executive Office of Health and Human Services
United States, Massachusetts, Boston
600 Washington Street (Show on map)
August 19, 2023
The Department of Transitional Assistance (DTA) is seeking a dynamic storyteller and content creator for the position of Director of Communications. The ideal candidate will support Massachusetts residents' food and economic security through a wide range of data-informed, accessible communications aimed at reaching a diverse, wide range of audiences and constituencies.

DTA attracts people passionate about public service, who love to work in a fast-paced environment, and who are committed to diversity, equity, and inclusion.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

  • Develop and execute DTA communication plans, ensuring all communications are consistent with the Department's brand, mission, and strategy.

  • Oversee and manage DTA websites and social media accounts.

  • Collaborate with internal and external stakeholders to coordinate agency events.

  • Assist with multi-lingual client communications including notices, virtual communications, and outreach materials.

  • Collaborate with executive staff, the Executive Office of Health and Human Services, and the Governor's Office in tracking, responding to and managing DTA's media relations, including both proactive and reactive press.

  • Provide direct supervision to Communications Unit employees.

Preferred Qualifications:

  • Knowledge of public relations policies and procedures.

  • Knowledge of communication program activities (media relations, community relations, external and internal communications).

  • Knowledge of business process improvement theory and practice.

  • Knowledge of management principles and practices.

  • Ability to conceptualize agency communication needs and identify creative options.

  • Ability to communicate agency vision, mission, and service policy positions.

  • Ability to deal with external individuals and organizations in a diplomatic and efficient manner.

  • Ability to interpret policies and procedures in written and verbal responses to requests for information.

  • Ability to deal with external individuals and organizations in a diplomatic and efficient manner.

  • Skilled in problem solving, consensus building, conflict resolution and team building.

Agency Mission:

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts - including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

Learn more about our services and programs visit:

Pre-Offer Process:

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the .

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #2.

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.


I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title : Administrator VI
Primary Location : United States-Massachusetts-Boston-600 Washington Street
Job : Administrative Services
Agency : Department of Transitional Assistance
Schedule : Full-time
Shift : Day
Job Posting : Aug 18, 2023, 1:31:23 PM
Number of Openings : 1
Salary : 81,529.95 - 125,501.44 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Jennifer Barthelemy/jennifer.barthelemy@mass.gov - 6174133663
Bargaining Unit : M99-Managers (EXE)
Confidential : No
Hybrid Work Eligible : Yes