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Customer Service Representative

Green Bay Packaging
United States, Ohio, Lebanon
760 Kingsview Drive (Show on map)
December 04, 2023

Customer Service Representative


ID
2023-2233

Category
Customer Service


Division

Cincinnati Division



Position Overview

Join Our Team: Customer Service Representative

About Us

At Green Bay Packaging, we take pride in delivering exceptional customer service. As a leading provider of corrugated packaging solutions, we've been serving customers for over 90 years. Our core values include integrity, innovation, and a customer-centric approach.



Responsibilities

    Account Management : Maintain an average load of customer accounts daily, from initial setup to order follow-up through production and shipping.
  • Professional Communication: Provide timely and accurate customer communications via telephone, email, and other platforms.
  • Cost Estimation: Create manufacturing cost estimates using industry-specific software.
  • Quoting: Generate formal quotes for customers.
  • Inventory Management: Manage inventory levels based on established parameters.
  • Collaboration: Liaise between Sales, Customers, Design, Planning, Production, Quality, and Shipping to meet customer needs.


Qualifications

  • High school diploma or equivalent (Associates Degree in Business Administration preferred).
  • Minimum 5 years of previous customer service experience (preferably in an industrial setting).
  • Strong communication skills (verbal and written).
  • Proficiency in Excel, Word, Outlook, PowerPoint.
  • Ability to learn industry-specific software
  • Attention to detail and organizational skills.


Compensation & Benefits

Why Choose Green Bay Packaging?

  • Competitive salary and benefits package.
  • Opportunity to work with a reputable company in the packaging industry.
  • Collaborative team environment.

Location: Lebanon, Ohio

How to Apply:

Interested candidates can apply by submitting resume on gbp.com/careers

Join us in providing outstanding service to our customers! Apply today.



Division Description

Located in Lebanon, OH, at the Cincinnati Division, we blend knowledge and skill with creativity to develop, manufacture and deliver revolutionary industrial and retail corrugated packaging products.

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