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Customer Service Specialist

Martin Brower
United States, Connecticut, Enfield
March 02, 2024

  • Wage is based on experience.

Pay Transparency Statement:
The compensation philosophy reflects the Company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program.

Position Summary: The Customer Relations Specialist is focused on leading & growing our partnership within our customer base. This role will partner with our customers, to share knowledge & resources that will help aid in their cost reduction, service level improvements, and quality improvement initiatives.

Position Responsibilities may include, but not limited to:

  • Partner with our customers to help implement initiatives & manage various areas of their supply chain.
  • Define, develop, document, and execute a comprehensive logistics and distribution plan that will drive optimal customer service and profitability while supporting customer growth plans.
  • Identify and create policies, processes and procedures that increase efficiencies and optimize the distribution network in conjunction with distribution partners.
  • Work closely with major stakeholders on inventory optimization to attain short term and long term goals.
  • Partner with customer's distribution partners to help identify efficiencies in our collective business: restaurant delivery frequency, product rationalization/standardization, freight optimization, and cost reduction opportunities.
  • Assists in managing the distribution network with an understanding of the appropriate service levels required by our customers and other facilities we support in a cost-effective manner.
  • Participate in the communication process between supply chain partners and all internal stakeholders to ensure accurate and timely information is always available
  • Other projects or duties as assigned.