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Account Management Specialist

parental leave
United States, Massachusetts, Boston
53 State Street (Show on map)
May 07, 2024

Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

We are looking for an energetic and ambitious individual to play a versatile role that includes supporting our account management team with customer renewal and expansion proposals.

The Account Management Specialist (AMS) is a key individual contributor responsible for providing proposal and operational support to the Account Management organization. This is a unique opportunity to learn about the Account Management function at Acquia as well as being a key contributor to a fast paced sales organization.

In this role, the AMS will be responsible for maintaining a valid customer database, contacting existing Acquia customers to drive interest in Acquia offerings, creating and executing customer proposals, and ensuring accuracy and consistency of pricing across our customer paperwork. The AMS will work closely with Account Managers and Account Management leaders to drive strong results and new relationships within Acquia's valued customer base.

The responsibilities of this opportunity include:

  • Create new revenue opportunities by educating our inbound leads and customers about open source, digital transformation and Acquia
  • Conduct high volume prospecting to qualify leads and new contacts within existing Acquia customers
  • Qualify prospects' needs and effectively map them to Acquia's offerings
  • Become an industry expert and develop product mastery
  • Consistently achieve (and exceed!) quarterly goals
  • Become a super user of our CRM
  • Occasionally assist account managers and leaders in relation to order management, customer inquiries, and renewal pricing
  • Maintain integrity of CRM data in relation to customer records
  • Partner with cross-functional teams as needed
  • Communicate effectively with customers when necessary

A successful candidate:

  • Enjoys working in a fast paced environment with a strong ability to manage multiple tasks at once
  • Stays organized under pressure and has superior attention to detail
  • Has the ability to effectively prioritize their workload
  • Is a strong analytical thinker, solving problems creatively with a customer focus
  • Demonstrates professionalism and discretion when working with leadership team on sensitive business and organizational issues

Thank you for considering Acquia, and we look forward to receiving your application. There's no such thing as the perfect candidate. So, we're not looking for someone who matches all of our criteria; we're looking for someone with the potential to grow outward and upward. Regardless of how much of the criteria you meet, you should apply!

Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Interested residents of Colorado may contact NA-recruiting@acquia.com as it relates to regulation C.R.S. * 8-5-201. Information regarding benefits are linked.