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Customer Service Representative

Green Bay Packaging
life insurance, 401(k)
United States, Wisconsin, De Pere
2001 American Boulevard (Show on map)
Jul 09, 2024

Customer Service Representative


ID
2024-2565

Category
Customer Service


Division

Folding Carton Division



Position Overview

This position will be dedicated to working closely with customers and internal departments to meet our customer's needs. This on-site role interacts with customers relative to the quoting of products, placement of orders, pricing, deliveries, complaints, and technical recommendations.



Responsibilities

Responsibilities include but are not limited to:

    Managing a portfolio of accounts
  • Processing and expediting orders
  • Quoting, including CAD layouts and specs
  • Establishing and maintaining new sales programs
  • Managing finished goods inventory
  • Handling complaints and quality concerns
  • Coordinating timely deliveries
  • Educating new customers on our business


Qualifications

  • Commitment to providing outstanding customer service
  • Ability to multi-task in a fast-paced environment
  • Ability to work in a team atmosphere
  • High attention to detail
  • Excellent organizational skills
  • Strong communication skills
  • Ability to problem solve independently
  • Associate's or Bachelor's Degree preferred or 1-3 years related industry experience


Compensation & Benefits

In addition to a competitive wage, we offer a comprehensive benefit package including medical, dental, free health clinics, life insurance ,401(k) wiith company match, and onsite fitness center.



Division Description

The Folding Carton Division is an industry leading manufacturer of folding cartons for food, beverage, tissue, hardware, confectionary, and many other industries. Employing around 300 people, this facility designs, prints, and manufactures folding cartons, trays, and counter displays for a broad range of products and customers.

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