Facilities Manager
 JLL | |
 United States, North Carolina, Charlotte | |
 Sep 24, 2024 | |
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Job Summary
The Facility Manager will support JLL's Integrated Facility Management (IFM) group on an account-based team. This position will have leadership responsibility for the regional engineering and operation team's that are responsible for the management of our client's facilities. The Facility Manager will serve as the lead for the management and resolution of client escalations within the regional facilities that their team is responsible for. This individual will be asked to ensure the quality delivery of Facility Management Operations while supporting the other JLL service line functions on the account. This individual will ensure all contract deliverables are met or exceeded, including operational up time, cost savings initiatives, energy consumption reduction initiatives, and service improvements and introduction of best practices and innovations. Job Responsibilities * Matrix manages both technical and administrative staff * Responsible for the performance and morale of all resources deployed for FM scope in the assigned facilities * Collaborate with supply chain team on opportunities to define scope, coordinate supplier walk-through, and manage supplier performance at property level * Responsible to represent JLL and to portray partnership management in the areas of service, performance, compliance, ethics, people and relationship management for the assigned sites. * SPOC for all JLL HR related matters for the JLL FM team assigned * Maintain regular contact with HR for people management, Learning & Development programs and leave planning * Documentation of HR activity as per JLL HR and WorkDay guidelines * With supply chain identify opportunities to deliver differentiated value through quality, innovation, or cost improvements. Work in conjunction with central supply chain programs and account specific programs to support client specific needs. Participate in the Experience Clean Supplier Partnership program, including meeting governance requirements and scorecard review for responsible sites. * Client service and experience focus in collaboration with Account Director; * Understand JLL contractual scope thoroughly and ensures all contractual commitments are fulfilled at all times * Focus on Client & End User Human Experience and brings in JLL Experience concepts to the assigned sites * Demonstrates continuous improvement on all key measurables * Responsible establishing annual budget and tracking expenses against budget periodically as specified by Client process. * Financial reporting for client * Responsible for commercial goals of price and value for FM Operations for the client site(s) assigned Ensuring Exceptional Service * Implement innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity * Manage all assigned facilities to achieve KPI performance targets, monitor SLA's to identify potential challenges and plan corrective actions/best practices accordingly * Implement site-level innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity. encourage team to be innovative in client service / problem solving * Lead in participation of local JLL and Account innovation programs. Redeploy innovations learnt from other account teams. Demonstrate to Client JLL innovation effort. * Plays an important role with dual responsibilities for communication and reporting o Follows JLL reporting protocols for all commercial, costing and billing for the FM contract o Manages all Client service-related reports / communication Qualifications * Business acumen including financial planning and analysis. Must be able to manage within budget and time constraints * Strong interpersonal and supervisory skills * Strong analytical, organization and presentation skills * 5+ years facility management experience with corporate or third-party service provider * BS or equivalent work experience in Facilities Management * Exceptional customer service skills and professionalism with a passion for hospitality * Ability to manage multiple priorities and deliver results in a fast-paced environment * Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service * Ability to work independently - strong prioritization and time management skills * Ability to work with diverse teams - lead and/or follow; respectful, cooperative, accountable * Excellent verbal and written communication skills with the ability to communicate professionally * Excellent organizational skills andprocess management * Ability to adapt to new devices, technology, and applications * Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook) | |