Reception Supervisor
 JLL | |
 United States, New York, New York | |
| 148 West 37th Street (Show on map) | |
 Sep 18, 2024 | |
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Job Summary
The Reception Supervisor is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner. This role will be responsible for not only delivering exceptional guest experiences through face-to-face engagement, proactive communication, and exceptional service but ensuring their team is meeting and exceeding the same expectations. They will ensure that seamless consistent level of service is provided at every user touchpoint from employee and guest pre-arrival to departure. This client facing role provides the opportunity to combine your passion for service, brilliant people skills, leadership, management and enthusiasm for creating a hospitality focused workplace environment. Job Responsibilities Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, andoffice orientations Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner Visibly engaged and well known in the workplace, regularly assists customers and guests with their needs Effectively pairs services to guests' needs A resident expert with contacts in: Local cuisine, hotels and knowledge about special attractions and upcoming events. Ability to build connections and network throughout the hospitality industry. Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills. Assist support for meetings, reception, and personal support Act as a central point of contact, providing information and wayfinding for the building, services, and activities Implement and monitor standards of service to meet and exceed expectations Manage and supervise teams members to ensure all the above not only meets expectations but exceeds them Qualifications Minimum 3- 5 years previous customer service, hospitality related experience and management/supervising experience People Person: The best part of serving others is creating experiences for them that go beyond the expected Flexibility and positive attitude in managing shifting daily priorities Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy Working knowledge in a range of information technology tools and platforms Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook) | |